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Terms of Service

Effective September 29, 2026.

1. What this service is

This platform is operated by Vertyco LLC ("we", "us", "our"). It provides subscription and access-management tools to merchants. Merchants connect their own payment account, set up their offerings, and receive payments directly. Our flagship fulfillment grants and removes Discord roles based on the payments a merchant receives. A merchant may also use our API to manage access on other systems.

You accept these terms when you create an account, and again when you buy a paid plan. We keep a record of each time you accept them, including which version you accepted. If you use the platform on behalf of a business, you confirm you have authority to bind that business, and "you" includes it.

2. Eligibility

You must be at least 13 years old (or the minimum age required by Discord in your country) to use the platform, and old enough to form a binding contract where you live. To use the platform as a merchant you must be at least 18 years old. If you do not meet these requirements, do not use the platform.

3. We are not a party to your purchase

When you buy from a merchant using this platform, your contract is with that merchant, not with us. Money moves through the merchant's own payment account and is paid to the merchant directly. We never take possession of, hold, or control your funds. We are not the seller or reseller of any goods, services, or access sold through the platform, and we do not act as an agent, broker, escrow, or money transmitter for either side of a sale.

4. Third-party platforms and payment providers

The platform works alongside services we do not control, such as Discord and the payment providers merchants connect (for example PayPal or Stripe). We are not affiliated with, endorsed by, or sponsored by any of them. Your use of those services is governed by their own terms and policies, and you are responsible for complying with them.

We are not responsible for actions those services take, including suspending or closing an account, removing a server or role, holding or reversing a payment, or changing how their service works. If a change to a third-party service affects the platform, we will make reasonable efforts to adapt, but we cannot guarantee continued compatibility.

5. Merchant responsibilities

If you use the platform as a merchant, you agree to:

• Sell only lawful goods, services, and access, and comply with the rules of your payment account and of any platform (such as Discord) where you grant access.
• Describe what you sell accurately, including price, billing frequency, and what a buyer receives.
• Set and honor your own refund and cancellation terms, and handle buyer support for what you sell.
• Handle payment disputes and chargebacks through your own payment account, and bear any fees or reversals that result from them.
• Be responsible for any taxes you owe on your sales, including collecting and remitting them where required.
• Comply with the laws that apply to your sales and your buyers, including consumer protection and privacy laws, and handle any buyer information you receive through the platform under your own privacy practices.

You are solely responsible for your relationship with your buyers.

6. Buyer relationship

If you are a buyer, your relationship for the purchase itself is with the merchant. Refund requests, disputes about what you received, and support questions about the product go to the merchant. Payment disputes and chargebacks are handled between you, the merchant, and the payment provider; we are not part of that process. We can help with account access and with the accuracy of the payment records we display, but we cannot issue refunds on a merchant's behalf.

7. Accounts

You are responsible for activity under your account and for keeping your login secure. You can sign in with an email address and password or through a connected account such as Discord. Keep your contact details current so we can reach you about your account, and tell us promptly if you believe your account has been compromised.

8. Acceptable use

Do not use the platform to break the law, infringe others' rights, distribute malware, attempt to gain unauthorized access, interfere with the service, or misrepresent what you sell. Do not scrape the service, probe or test its security without permission, resell access to it, or copy or reverse engineer it except where the law allows despite this term. We may remove content or suspend access that violates these terms.

9. Prohibited content

Some content is never allowed on the platform under any circumstances. You must not upload, sell, link to, or use the platform to distribute:

• Child sexual abuse material, or any other content that sexualizes a minor, in any form.
• Any other content that is illegal under applicable law.
• Intimate or sexually explicit images of a person shared without that person's consent.
• Content that infringes another person's intellectual property or other rights.

We may remove such content and suspend or terminate the responsible account immediately and without prior notice. Where content involves the sexual exploitation of a minor, we report it to the National Center for Missing and Exploited Children (NCMEC) and preserve the material as required by law.

If you find content on the platform that you believe breaks these terms or the law, you can report it at /report/.

Only report content you honestly believe breaks these terms or the law. Do not file false reports, or send repeated or coordinated reports to harass a merchant or to overload our review. We may ignore reports from anyone who does, and suspend their account if they have one.

10. API and fair use

Access to the API is provided under the scopes granted to your keys. Keep your keys secret, use them only for your own account, and stay within reasonable request volumes. We may rate-limit, throttle, or revoke keys to protect the service or other users.

11. Payment records

The payment records we display are shown exactly as the merchant's payment account reports them, including amounts and transaction ids. We do not verify the underlying sale, alter reported amounts, or guarantee that the payment provider's reporting is complete or correct. If a record looks wrong, the merchant's payment account is the authoritative source.

12. Content and ownership

The platform, including its software, design, and branding, belongs to us or our licensors. These terms do not transfer any ownership in it to you.

Merchants keep ownership of the content they add, such as product names, descriptions, and images. By adding content, a merchant grants us a non-exclusive, worldwide, royalty-free license to host, display, and distribute it as needed to run the platform, and confirms they have the rights to grant that license. We may remove content we reasonably believe is unlawful or infringing.

13. Copyright and DMCA notices

We respond to notices of claimed copyright infringement under the United States Digital Millennium Copyright Act (DMCA). Our designated copyright agent can be reached at [email protected]. You can also send a notice by choosing Copyright on our report form.

A valid infringement notice must be in writing and include:

• Your physical or electronic signature.
• Identification of the copyrighted work you claim has been infringed.
• Identification of the material you claim is infringing, with enough information for us to locate it, such as the storefront address or a direct link.
• Your name, address, telephone number, and email address.
• A statement that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
• A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf.

When we receive a valid notice, we may remove or disable access to the material and will notify the merchant who posted it. If you are that merchant and you believe the material was removed by mistake or misidentification, you may send a counter-notice to the same address. A counter-notice must include your signature, identification of the removed material and where it appeared, a statement under penalty of perjury that you have a good-faith belief the material was removed by mistake or misidentification, your contact details, and your consent to the jurisdiction of the federal court for your district. If we receive a valid counter-notice, we may restore the material unless the complainant files a court action.

We terminate the accounts of merchants who repeatedly infringe the copyrights or other intellectual property rights of others.

14. Plans, billing, and disputes

14.1 Paid plans. Some features are only on paid plans. Each plan's price, billing period (monthly or annual), and limits are shown on our Plans page before you buy. We never charge buyers. Buyer payments go to the merchant through the merchant's own payment account, and nothing in this section changes that. Paid plans are for running a business or community storefront. By buying one, you confirm you are buying it for that purpose and not for personal or household use.

14.2 Automatic renewal. Your paid plan renews automatically at the end of each billing period, for the same period length, until you cancel. You authorize us and our payment provider to charge your saved payment method for each renewal, on or shortly after the renewal date, at your plan's price. For annual plans, we email you a reminder about 21 days before each renewal, with the renewal date, the amount, and a link to cancel. Your current period end date is shown on your Plan page. If we change the price of your plan, we will email you at least 7 days before the change affects a renewal (at least 21 days for an annual plan), and you can cancel before it does.

14.3 How to cancel. You can cancel any time from the Plan page in your dashboard. You do not need to contact us to cancel. When you cancel, your plan stops renewing and stays active until the end of the period you already paid for. After that, your store moves to the Free plan. Canceling does not refund the current period. Refunds are covered only by section 14.4 and our Refund Policy. We email you to confirm the cancel and the date your plan ends.

14.3A Annual plans are a 12-month commitment. An annual plan costs less than twelve monthly payments. We give that lower price in exchange for your commitment to the full 12 months, paid up front. So:

• Each annual charge pays for the whole 12-month term that starts on the charge date. The term is not a series of monthly payments, and it cannot be shortened.
• You can get a refund of an annual charge only within 7 days of that charge, whether it is your first annual charge or a renewal, as set out in our Refund Policy.
• After those 7 days, we do not refund, prorate, or credit any part of an annual charge, including months you have not reached yet, months you did not use the platform, and months after you cancel or move to a lower plan.
• Canceling an annual plan only turns off the next renewal. Your plan stays active until the end of the 12-month term you paid for.
• Disputing an annual charge with your bank, instead of asking us, ends the plan as described in section 14.6, and the rest of the term is lost.

14.4 Refunds. Plan fees are charged in advance. Outside the cases in our Refund Policy, they are non-refundable. We do not give refunds or credits for partial periods, unused time, downgrades, or periods in which you did not use the platform, including the rest of an annual term. Our Refund Policy is part of these terms. It explains when you can get a refund (within 7 days of your first charge or of an annual charge, or within 3 days of a monthly renewal, once per account) and what happens when you do: a refund ends your paid plan right away, and your store moves to the Free plan. If we close your account or end your paid plan without cause, meaning not because you broke these terms, we refund the unused part of the period you prepaid.

14.5 Ask us first about any plan charge. If you think a plan charge is wrong, or you want a refund, email us at [email protected] before you contact your bank or card company. We can usually fix it faster. This does not stop you from contacting your bank. It tells you what happens to your plan if you do (section 14.6). Include the date and amount of the charge so we can find it. While we are working with you in good faith on a billing question you raised with us, we will not end your plan because of that question.

14.6 What happens if you dispute a plan charge. If you or anyone using your payment method opens a dispute, chargeback, or payment reversal on any charge for your plan, this is what happens as soon as we learn the dispute was opened:

• Your paid plan is canceled immediately. You lose the rest of your current billing period, including any remaining months of an annual plan, and we do not refund it. When a dispute is opened, your bank takes the disputed payment back from us, so from that moment the plan is treated as unpaid.
• Your account and your storefront stay open on the Free plan. Free plan limits apply from that moment, and paid-only features stop working. Your saved settings are kept.
• Your records and exports stay available to you, as they do on every plan.
• You cannot start a new paid plan while the dispute is open, or after a dispute decided against you until we agree to it.

This applies whatever reason the dispute gives, and whether the dispute is later won, lost, or withdrawn. Time lost under this section is not restored.

14.7 We may respond to disputes. You agree that we may contest any dispute of a plan charge and give your bank, card company, and our payment provider the information needed to do that. This includes these terms and the version you accepted, the time and network address from which you accepted them, your plan and billing history, our messages with you, and records of how your account used the platform during the disputed period (such as sign-ins, sales recorded, access granted, and API activity). We share only what is relevant to the dispute, as described in our Privacy Policy.

14.8 Returning to a paid plan. After a dispute, you can start a paid plan again once the dispute is withdrawn or closed in our favor, or once we agree to it after any other result. A new paid plan starts a new billing period at the price then shown on the Plans page. Time lost under section 14.6 is not restored.

14.9 Repeated disputes and new accounts. We may refuse to sell a paid plan to any person, business, or payment method that has disputed a plan charge before. If more than one dispute is opened on your plan charges, or a dispute is opened on a charge we had already refunded, we may also suspend or close the account under section 18. You may not create a new account, or use another person's account, to get around a cancellation, refusal, or closure under this section. If you do, we may close the new account too.

14.10 Sales between merchants and their buyers are separate. This section only covers what you pay us for your plan. Disputes between you and your own buyers are handled through your own payment account, as described in section 5.

15. Disclaimers

The platform is provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that it will meet every requirement. The service is in early access and features may change, break, or be removed. You use the service at your own risk.

16. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Because we never hold funds and are not a party to your purchase, we are not responsible for a merchant's or buyer's conduct, for goods or access sold, or for refunds owed between them.

To the fullest extent permitted by law, our total liability for all claims relating to the platform is limited to the greater of the amount you paid us for the service in the twelve months before the claim arose, or one hundred US dollars. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

17. Indemnification

If you are a merchant, you agree to defend and indemnify us against claims, losses, and expenses (including reasonable legal fees) arising from what you sell, the content you add, your handling of buyers and their data, your taxes, or your breach of these terms or of the law. We will notify you of any such claim and may take over its defense at our own expense.

18. Termination

You may stop using the platform at any time. We may also end a paid plan as described in section 14.6. We may suspend or end access if you break these terms or to protect the service or its users. On termination your access ends and any access previously granted through the platform (such as Discord roles) may be removed or left in place at the merchant's or platform's discretion. Merchants may request an export of their records for a reasonable period after their account closes. Sections that by their nature should survive termination will continue to apply.

19. Changes to the service

We may change, suspend, or discontinue any part of the platform as it evolves. Where a change materially reduces what a paying merchant receives, we will make reasonable efforts to give advance notice.

20. Changes to these terms

We may update these terms as the service evolves. When we make a material change, we will update the date above and, where appropriate, provide additional notice. Continued use after a change means you accept the updated terms. For changes to section 14 that affect paid plans, we ask you to accept the new version the next time you buy a plan. A change in price never applies to a period you have already paid for.

21. Governing law and disputes

These terms are governed by the laws of the State of North Carolina and applicable United States federal law, without regard to conflict-of-law rules. Any claim that is not resolved informally must be brought in the state or federal courts located in North Carolina, and both sides consent to their jurisdiction.

Before bringing a formal claim, you agree to contact us and give us thirty days to try to resolve the issue informally. To the extent the law allows, any claim must be brought individually and not as part of a class or representative action, and within one year of when it arose.

22. Miscellaneous

These terms are the entire agreement between you and us about the platform. If part of them is found unenforceable, the rest still applies. Not enforcing a term is not a waiver of it. You may not assign these terms without our consent; we may assign them as part of a reorganization or sale of the service. We are not responsible for delays or failures caused by events outside our reasonable control, including outages of third-party services the platform depends on.

23. Contact

Questions about these terms can be sent to [email protected].